Canada Customs and Duties

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Documentation:

We dispatch with a completed CN23 form as required by Customs. We include the necessary duplicates including the invoice which is also saved to your My Account page online at our website when you log in.  The invoice only shows the price you paid for our products with shipping on an itemised line, there are no sales taxes or customs duties collected by Spectrumceuticals Pty Ltd. Canadian sales tax and customs duties are outlined below as a guide and may not necessarily be correct or up to date with Canadian requirements.

Sales Tax:

HST and PST / QST may be payable on your order, this varies by province, it is the customers responsibility to pay this amount.

You’ll be contacted by Canada Post or Customs explaining how to pay any sales tax, duty and fees for dealing with customs. Sales tax are charged on the total value, including:

the price paid for the goods
postage, packaging and insurance
any duty you owe

They’ll normally hold your parcel for about 2 weeks. If you haven’t paid the fee by then, it’ll be destroyed or returned to Spectrumceuticals. We will not refund seized or returned parcels.

Customs Duties:

You maybe also be charged Customs Duty on goods sent from Australia for anything over $20 CAD;

The value includes:

  • the price paid for the goods
  • postage, packaging and insurance

Pricing and Ordering:

When you order from us on credit card, we require you to provide your name, address for delivery, your email address, telephone contact details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Pricing is in CAD pounds excluding taxes.

Freight and Delivery:

Our orders are dispatched from Sydney, Australia to Canada. We use the Australia Post and Canada Post partnership exclusively.

We provide two shipping options;

Pack and Track – is a standard air mail postal service with email parcel tracking, averaging approximately 12 days to Canada, this can take up to 14 days in rural addresses.

Track Express – is a premium postal service with email parcel tracking and a faster delivery service, approximately 5 to 8 days depending on proximity to the customs clearance depots.

Products will be at your risk from the time that they are delivered to the address specified by you when placing your order. To the extent permitted by law, Spectrumceuticals Pty Ltd will not be liable for any damage to the products or deterioration in the products after the products are delivered to the address specified by you.

Delivery times mentioned in online, order confirmation or elsewhere are approximate only and are not of any contractual effect.

Our probiotics will maintain their full potency for several weeks at room temperature without refrigeration, however we include frozen gel packs during shipment to keep them protected and help prevent exposure to extreme heat during postage. Product will typically arrive at room temperature and even warm depending upon climate, this will not reduce the stability of the probiotics unless the exposure has been for a number of weeks.

Returns Policy:

Unless you notify us within ten (10) days of the receipt of products directly from us under the following conditions you will not receive a refund unless; The products were delivered unfit for resale; or The products are returned to us unopened and in a saleable condition, and: a. they were shipped to you in error; or b. we have expressly agreed to give you a credit.

Please complete the Refund request on the My Account page next to the invoice involved.

We do not refund purchases whereby the customer has failed to pay sales taxes or duties to Canadian Customs and the goods have been seized.

Payment, Tittle, Risk, Property and Ownership:

Risk in all products lies with you from the time of delivery to you. Title in the goods passes to you when we have received payment for all debts you owe to us. We accept Mastercard or Visa credit card payment via this returned order form and ship only on receipt of payment. We reserve the right to charge a surcharge in respect of payments made by credit card for cost of merchant fees.