Japan Customs and Shipping

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We dispatch with a completed CN23 form as required by Customs. We include the necessary duplicates including the invoice which is also saved to your My Account page online at our website when you log in.  The invoice only shows the price you paid for our products with shipping on an itemised line, there are no sales taxes or customs duties collected by Spectrumceuticals Pty Ltd. Japanese sales tax and customs duties are outlined below as a guide and may not necessarily be correct or up to date with Japanese requirements.

Our probiotic supplements and vitamin minerals are considered ‘foods with health claims’.

Sales Tax:

There is an 8% consumption tax on all goods imported to Japan. This percentage is calculated on;

the price paid for the goods
postage, packaging and insurance
any duty you owe

If you don’t pay the tax the shipment may be destroyed or returned to Spectrumceuticals. We will not refund seized or returned parcels.

Customs Duties:

All post items sent from overseas that have a customs value of less than 200,000 ($2,300 AUD) must undergo customs inspection. Customs inspection is conducted at branch offices of the Japan Post where a Customs Office for Overseas Mail, etc., of Japan Customs is located.

If the total tax charges, including customs duty, are less than 10,000 or if duty is more than 10,000 but less than 300,000 for the item and it is requested to be delivered to the recipient, a “Notice of Assessment for International Mail” and the statement of payment (which will also serve as receipt of payment; hereafter the same) will be sent from the customs office through Japan Post Co., Ltd. Because the item will be delivered directly to the recipient, the recipient in question is required to consign duty payment to the Japan Post and pay an amount equivalent to the duty, along with handling charges for the Japan Post (200 per parcel). The item is handed over to the recipient on the spot with payment.

Pricing and Ordering:

When you order from us on credit card, we require you to provide your name, address for delivery, your email address, telephone contact details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Pricing is in Japanese YEN excluding taxes.

Freight and Delivery:

Our orders are dispatched from Sydney, Australia to the UK. We use the Australia Post and Royal Mail partnership exclusively.

We provide two shipping options;

Pack and Track – is a standard air mail postal service with email parcel tracking, averaging approximately 10 days to Japan.

Track Express – is a premium postal service with email parcel tracking and a faster delivery service, approximately 4 to 5 days.

Products will be at your risk from the time that they are delivered to the address specified by you when placing your order. To the extent permitted by law, Spectrumceuticals Pty Ltd will not be liable for any damage to the products or deterioration in the products after the products are delivered to the address specified by you.

Delivery times mentioned in online, order confirmation or elsewhere are approximate only and are not of any contractual effect.

Our probiotics will maintain their full potency for several weeks at room temperature without refrigeration, however we include frozen gel packs during shipment to keep them protected and help prevent exposure to extreme heat during postage. Product will typically arrive at room temperature and even warm depending upon climate, this will not reduce the stability of the probiotics unless the exposure has been for a number of weeks.

Returns Policy:

Unless you notify us within ten (10) days of the receipt of products directly from us under the following conditions you will not receive a refund unless; The products were delivered unfit for resale; or The products are returned to us unopened and in a saleable condition, and: a. they were shipped to you in error; or b. we have expressly agreed to give you a credit.

Please complete the Refund request on the My Account page next to the invoice involved.

We do not refund purchases whereby the customer has failed to pay the consumption tax or duties to Japanese Customs and the goods have been seized.

Payment, Tittle, Risk, Property and Ownership:

Risk in all products lies with you from the time of delivery to you. Title in the goods passes to you when we have received payment for all debts you owe to us. We accept Mastercard or Visa credit card payment via this returned order form and ship only on receipt of payment. We reserve the right to charge a surcharge in respect of payments made by credit card for cost of merchant fees.