New Zealand Customs and Shipping

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Documentation:

We dispatch with a completed CN23 form as required by Customs. We include the necessary duplicates including the invoice which is also saved to your My Account page online at our website when you log in.  The invoice only shows the price you paid for our products with shipping on an itemised line, there are no sales taxes or customs duties collected by Spectrumceuticals Pty Ltd. New Zealand sales tax and customs duties are outlined below as a guide and may not necessarily be correct or up to date with New Zealand requirements.

Sales Tax:

Note that for goods imported by parcels post, the total Customs value threshold is $399 NZD, if your order is above this value customs will charge you 15% GST. Note that the $399 NZD is inclusive of our $15 NZD flat rate express shipping so total product purchases should not exceed $384 NZD in any one order. It is the customers responsibility to pay this amount to NZ Customs, goods maybe held up if payment is not made in cases exceeding this amount.

Customs Duties:

The maximum value of any individual purchase is $1,000 NZD inclusive of GST and freight otherwise it is deemed a commercial importation and a Customs Client Code has to be raised by the importer (you) and documentation as to a business entity has to be proven. A customs client code is a unique number that identifies individual importers and is required as part of the import process for shipments valued at NZ$1,000 or more. To apply for a client code fill in the NZCS 224 form on the NZ Customs website.

Pricing and Ordering:

When you order from us on credit card, we require you to provide your name, address for delivery, your email address, telephone contact details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Pricing is in New Zealand dollars excluding taxes.

Freight and Delivery:

Our orders are dispatched from Sydney, Australia to New Zealand.

A flat freight charge of $15.00 NZD will be applied to all orders, we use Australia Post International Express with delivery times of 2 to 5 days from time of dispatch depending on your location to delivery.

Products will be at your risk from the time that they are delivered to the address specified by you when placing your order. To the extent permitted by law, Spectrumceuticals Pty Ltd will not be liable for any damage to the products or deterioration in the products after the products are delivered to the address specified by you.

Delivery times mentioned in online, order confirmation or elsewhere are approximate only and are not of any contractual effect.

Our probiotics will maintain their full potency for several weeks at room temperature without refrigeration, however we include frozen gel packs during shipment to keep them protected and help prevent exposure to extreme heat during postage. Product will typically arrive at room temperature and even warm depending upon climate, this will not reduce the stability of the probiotics unless the exposure has been for a number of weeks.

Returns Policy:

Unless you notify us within ten (10) days of the receipt of products directly from us under the following conditions you will not receive a refund unless; The products were delivered unfit for resale; or The products are returned to us unopened and in a saleable condition, and: a. they were shipped to you in error; or b. we have expressly agreed to give you a credit.

Please complete the Refund request on the My Account page next to the invoice involved.

We do not refund purchases whereby the customer has failed to pay GST or duties to NZ Customs and the goods have been seized.

Payment, Tittle, Risk, Property and Ownership:

Risk in all products lies with you from the time of delivery to you. Title in the goods passes to you when we have received payment for all debts you owe to us. We accept Mastercard or Visa credit card payment via this returned order form and ship only on receipt of payment. We reserve the right to charge a surcharge in respect of payments made by credit card for cost of merchant fees.