Other Countries – Customs and Shipping

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Belgium
Canada
France
Ireland
Japan
Malaysia
Malta
Netherlands
New Zealand
Philippines
Portugal
Singapore
Spain
Thailand
UK
USA

 

Documentation:

We dispatch with a completed CN23 form as required by Australian Customs.

We include the necessary duplicates including the invoice enclosed on the order which is also saved to your My Account page online at our website when you log in. The invoice only shows the price you paid for our products with shipping on an itemised line, there are no sales taxes or customs duties collected by Spectrumceuticals Pty Ltd. United States sales tax and customs duties are outlined below as a guide and may not necessarily be correct or up to date with US requirements.

Sales Tax:

If there are sales taxes applicable within your country of destination you the purchaser are required to pay separate to this transaction with the appropriate regulatory bodies.

If there are sales taxes due they are typically calculated on;

the price paid for the goods
postage, packaging and insurance
any duty you owe

If you don’t pay the tax the shipment may be destroyed or returned to Spectrumceuticals. We will not refund seized or returned parcels.

Customs Duties:

Most countries have a maximum value of any individual purchase, over and above this amount  Customs duties may be payable to your Customs Officers.

If you don’t pay the customs duty the shipment may be destroyed or returned to Spectrumceuticals. We will not refund seized or returned parcels.

Pricing and Ordering:

When you order from us on credit card, we require you to provide your name, address for delivery, your email address, telephone contact details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Prices are excluding sales tax and customs duties.

Pricing is available in multiple currencies however the base currency is AUD from which exchange rates are calculated.

Freight and Delivery:

Our orders are dispatched from Sydney, Australia. We ship by Australia Post via their Global Post partnership and contractors.

We provide two shipping options;

  1. Pack and Track – is a standard air mail postal service with email parcel tracking, averaging approximately 8 to 14 days depending on the destination.
  2. Track Express – is a premium postal service with email parcel tracking and a faster delivery service, approximately 4 to 6 days depending on your ship to address.

Products will be at your risk from the time that they are delivered to the address specified by you when placing your order. To the extent permitted by law, Spectrumceuticals Pty Ltd will not be liable for any damage to the products or deterioration in the products after the products are delivered to the address specified by you.

Delivery times mentioned online, in an order confirmation or elsewhere are approximate only and are not of any contractual effect.

Delivery call backs and no at home are not included in our shipping terms, your local Australia Post affiliated service may charge you additional handling fees if you are not at home at the time of delivery.

Our probiotics will maintain their full potency for several weeks at room temperature without refrigeration, however we include frozen gel packs during shipment to keep them protected and help prevent exposure to extreme heat during postage. Product will typically arrive at room temperature and even warm depending upon climate, this exposure to heat in the short term will not reduce the stability of the probiotics unless the exposure has been for a number of weeks.

Returns Policy:

Unless you notify us within ten (10) days of the receipt of products directly from us under the following conditions you will not receive a refund unless; The products were delivered unfit for resale; or The products are returned to us unopened and in a saleable condition, and: a. they were shipped to you in error; or b. we have expressly agreed to give you a credit.

Please complete the Refund request on the My Account page next to the invoice involved.

We do not refund purchases whereby the customer has failed to pay any USA federal or state taxes or duties to US Customs and the goods have been seized.

Payment, Tittle, Risk, Property and Ownership:

Risk in all products lies with you from the time of delivery to you. Title in the goods passes to you when we have received payment for all debts you owe to us. We accept Mastercard or Visa credit card payment via this returned order form and ship only on receipt of payment. We reserve the right to charge a surcharge in respect of payments made by credit card for cost of merchant fees.