Customs and Shipping documentation:
Our orders are dispatched from Sydney, Australia to Singapore. We dispatch with a completed CN23 form as required by Customs.
Singapore requires an import permit for many goods. Buyers must ensure that they have the necessary permit if required. A Goods and Services Tax of three per cent of the total of cost, insurance, freight and customs duty applies to all goods and merchandise imported into Singapore. It is the customers responsibility to pay this amount to SG Customs, goods maybe held up if payment is not made in cases exceeding this amount.
Pricing and Ordering:
When you order from us on credit card, we require you to provide your name, address for delivery, your email address, telephone contact details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
Pricing is in SGD excluding taxes.
Freight and Delivery:
We provide two shipping options;
Pack and Track – is a standard air mail postal service with email parcel tracking, averaging approximately 6 days to Singapore.
Track Express – is a premium postal service with email parcel tracking and a faster delivery service, approximately 3 to 4 days.
Products will be at your risk from the time that they are delivered to the address specified by you when placing your order. To the extent permitted by law, Spectrumceuticals Pty Ltd will not be liable for any damage to the products or deterioration in the products after the products are delivered to the address specified by you.
Delivery times mentioned in online, order confirmation or elsewhere are approximate only and are not of any contractual effect.
Our probiotics will maintain their full potency for several weeks at room temperature without refrigeration, however we include frozen gel packs during shipment to keep them protected and help prevent exposure to extreme heat during postage. Product will typically arrive at room temperature and even warm depending upon climate, this will not reduce the stability of the probiotics unless the exposure has been for a number of weeks.
Unless you notify us within ten (10) days of the receipt of products directly from us under the following conditions you will not receive a refund unless; The products were delivered unfit for resale; or The products are returned to us unopened and in a saleable condition, and: a. they were shipped to you in error; or b. we have expressly agreed to give you a credit.
Please complete the Refund request on the My Account page next to the invoice involved.
We do not refund purchases whereby the customer has failed to pay GST or duties to SG Customs and the goods have been seized.
Payment, Tittle, Risk, Property and Ownership:
Risk in all products lies with you from the time of delivery to you. Title in the goods passes to you when we have received payment for all debts you owe to us. We accept Mastercard or Visa credit card payment via this returned order form and ship only on receipt of payment. We reserve the right to charge a surcharge in respect of payments made by credit card for cost of merchant fees.